Open the zip file and then open the in notepadģ. Get Support > Click the paper plane icon (Send logs) and a zip file (Replay Media Catcher6Logs-.zip) will be placed on your desktop.Ģ. Before performing these steps, check Replay Media Catcher's debug log files for the following error: 'Failed to create certficate : Key not valid for use in specified state'.ġ. If the above does not resolve the issue, it's possible that there is a corrupted Cryptography provider on your system. Check the exceptions textbox does not contain your local IP address or an address range that does. Internet Properties > Connections > LAN Settings > Proxy Server Advanced.

or Internet Properties > Connections > LAN Settings > Proxy Server Advancedġ. Open your Windows Internet Properties: Windows Key + R, type inetcpl.cpl in the Run box, and then press enter. If your not using a Dialup/VPN connection then this is normally DefaultLAN. Ensure the correct Dialup/VPN connection is selected. Ensure the Monitor HTTPS/SSL is switched onĢ.

To check for incorrectly configured proxy settings, follow these steps:ġ. If the proxy is failing for some reason or not configured correctly then auto mode won't work for https streams and you may get 'This site can't be reached' type errors when trying to access https sites in your browser whilst AUTO mode is on. To capture media streamed over HTTPS, Replay Media Catcher use a built in proxy. Solution home Replay Media Catcher for Windows Version 6 FAQ HTTPS streams not captured in AUTO mode - like YouTube

Replay media catcher 7